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Pensioner takes ill after losing savings to bank fraudsters

A pensioner , Mrs . Comfort Ashaye , has taken ill after losing all her life savings in Diamond Bank, Ikosi branch, to suspected fraudsters who emptied the account.

The account , which had N585, 000 was said to have been left with only N 2. 07 by the fraudsters.

The PUNCH was told that attempts by the victim to seek audience with the branch manager of the bank on CMD Road , Ketu Ikosi, was abortive , just as she was not allowed to make a formal complaint.

An activist, Sola Salako , who spoke with the victim , said Ashaye contacted a journalist whose efforts to get to the roots of the case was also frustrated by the branch manager .

She said , “ According to Mama , she went to her branch opposite Motorways Plaza Toll Gate area and the branch manager shooed her away without letting her to make a formal complaint.

“ She reported to a radio journalist who tried to investigate, but the same branch manager threatened to lock him up . She called security guards to harass him. As we speak, Mama Ashaye cannot explain what happened to her money . ”

Efforts to speak with Ashaye by our correspondent proved abortive as Salako said she was ill and might not be able to talk about her ordeal .

Salako said she met the victim on a radio programme where she was lamenting her condition after the incident happened in March 2017 .

The spokesperson for Diamond Bank, Mike Omeife, said the bank had investigated the case and discovered that the victim divulged the details of her account to a fraudulent person.

He said, “ We have investigated the case and found that the woman compromised her account details by divulging her four-digit PIN to another person who sent her a text message requesting that she revalidates her BVN. It was from there they got access to her account.

“ Customers do receive calls from some fraudsters who pose as agents of the bank . But according to the CBN rule , you are not supposed to divulge the details of your account details to anybody , not even your child. No bank will, via email or voice call , ask for your account details – your PIN, account number, or any other information . This is also reflected in the documents we give out when people come to open accounts .

“ However , because Diamond Bank is passionate about the wellbeing of its customers , we have reached out to the woman and we are trying to resolve the issue . It is painful that a woman that has worked for such a long time will lose her pension to somebody elsewhere .

“ The account that was used to siphon the account has been traced , and we are working on it. But this has nothing to do with the bank . The problem was with the woman, who was, sorry to say , negligent . ”

Omeife urged vigilance among customers, saying they should never release their mobile bank application to people who could hack into them for fraudulent purpose .

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